See our updated cancellation terms

Cancellation conditions

For reservations with accommodation dates: 01 January - 31 May and 01 October - 31 December

- Free cancellation under the Standard terms and conditions

* Free cancellation for reservations up to 7 days before the accommodation date.

 

- In case the reservation is cancelled later than 7 days before the accommodation date, a penalty of 50% from the cost of reservation shall apply.

 

- Free cancellation under the Special terms and conditions

* Free reservation cancellation up to 1 day before the accommodation date.

 

- In case the reservation is cancelled later than 1 day before the accommodation date, a penalty of 50% from the cost of reservation shall apply.

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For reservations with accommodation dates: 01 June - 30 September

- Free cancellation under the Standard terms and conditions

* Free cancellation for reservations up to 14 days before the accommodation date.

- In case the reservation is cancelled later than 14 days before the accommodation date, a penalty of 30% from the cost of reservation shall apply.

 

- Free cancellation under the Special terms and conditions

* Free cancellation for reservations up to 1 day before the accommodation date.

- In case the reservation is cancelled later than 1 day before the accommodation date, a penalty of 30% from the cost of reservation shall apply.

 

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IMPORTANT: In the event of force majeure (natural disasters, declared epidemics and quarantines), the reservation cancellation is free of charge at any time until the date of arrival.

You can cancell a reservation by one of the following means:

- via email: reservations@utopiaforest.bg

- on the phone: 0877998530

*Depending on the conditions stated above, the prepaid amount shall be refunded the way it has been received - by Bank Transfer or PayPal.

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*The cancellation policy listed above does NOT apply to group bookings.

For information about the cancellation of collective events or package offers, you can contact us by phone 0877998530 or via email: reservations@utopiaforest.bg